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FAQs

Please click a question below:

  1. When will I receive my order?
  2. How much is post and package?
  3. What if my order is out of stock?
  4. How do I return goods?
  5. How can i tell my order has been placed ?
  6. Where are cloggis made?
  7. Where did the idea of cloggis come from?
  8. Why are cloggis beneficial for my feet?
  9. How do I care for my cloggis shoes?
  10. Who wears cloggis?



1. When will I receive my order?

Under normal circumstances your order will be processed and posted within 24 hours of receipt (monday to Friday)

UK: goods are shipped by royal mail first class and will normally arrive *within 2 working days of shipment.

£2.99 (UK mainland only) We have teamed up with Royalmail to offer you a next day delivery service for orders placed by 3pm Monday to Friday. Orders placed after 3pm will be processed and sent the next day Monday to Thursday and Friday after 3pm will be sent out the following Monday.

Europe: goods are shipped by royal mail international signed for service and will normally arrive *within 3 -5 working days.

*please note delivery times cannot be guaranteed

2. How much is post and package?

Normal post is £3.99 for deliveries within the UK and Europe.

For additional pairs the charge is £3 postage per extra pair.

All international and European orders are charged a one off payment of £4.95 for insurance.

Any customs or import duties levied once the goods arrive at their destination are the responsibility of the customer. Cloggis have no control over these charges.

All shipping costs will be calculated and shown in your shopping basket.

3.What if my order is out of stock?

We are unable to guarantee that all items are available when you place your order. if, for whatever reason your cloggis are out of stock, we will inform you by email or phone as soon as possible and give you an idea of delivery time or suggest another colour or style if appropriate. You are always welcome to cancel your order if you prefer not to wait for stock to come in.

If we do not hear from you your order is automatically put in our "pending" system and as soon as we receive these items into stock we will send them out to you.

4.How do I return goods?

Refund Policy

1.1 If you are contracting as a consumer, you may cancel a contract at any time within 7 working days beginning on the day after you received the goods, in this case you will receive a full refund of the price paid for the goods in accordance with our refunds policy set out in clause 2 below.

1.2 To cancel a contract you must inform us in writing by fax letter, email or durable medium in accordance with the distance selling regulations 2000, you must also return the goods to us immediately in the same condition in which your received them, and at your own cost and risk. Goods must be returned to us at the address above. You have a legal obligation to take reasonable care of the goods while they are in your possession, if you fail to comply with this obligation we may have a right of action against you for compensation.

2.1 If you have cancelled the Contract between us in accordance with the clause above, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Goods in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.

2.2 If you wish to return the Goods for any other reason (for instance, because you have notified us you do not agree to any change in these terms and conditions or in any of our policies, because you claim that the Goods are defective or simply because you are dissatisfied with the Goods for any reason), you may do this within 28 days* of delivery by posting the Goods back to us at the address given above.

2.3 We will examine the returned Goods and, provided that you have complied with clause 2.5 we will notify you of your refund within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you that you were entitled to a refund for the returned Goods.

2.4 Defective Goods, which have been returned by you, will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us. In all other cases, we will refund the price of the Goods, but (save where the Goods have been returned under the cooling off period in clause 1) not any delivery charges for sending the item to you and any costs incurred by you in returning the item to us.

2.5 In each case, the Goods must be returned with proof of purchase, in the same condition in which you received them, in the original packaging, if possible and at your own cost and risk (unless the relevant Goods are defective, in which case clause 2.4 applies).

2.6 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

2.7 The provisions of clauses 1 and 2 are in addition to your statutory rights, which remain unaffected.

* Optional no of days but time must be a reasonable one for the terms of acceptance to be of any effect.

Returns address:
Cloggis, Croft St, Hyde, Cheshire, SK14 1EE

5.How can i tell my order has been placed?

Once you have placed an order you will receive a "confirmation of order" email from us along with an order number. If you are concerned that your order has not been confirmed please call 0798 093 7707.

HELP DESK NUMBER

For all other help and assistance please call us on 0798 093 7707.

6.Where are cloggis made?

Cloggis are manufactured and made in China.

7.Where did the idea of cloggis come from?

While in Las Vegas I was doing so much walking I needed some comfy shoes, I found a similar pair but were harder on my feet, I loved the shoe shape and style but wanted more comfort this was then when I took a trip to china where I met a manufacturer who were wable to make a shoe that incorporated function, fashion and fun, was slip-resistant and waterproof, didn't smell and would be the most comfortable shoe in existence! I then wanted to be able to sell my cloggis around the world so everyone could feel the comfort and at a very reasonable price!!

8.Why are cloggis beneficial for my feet?

Beyond being comfortable, the shoes have some features that make them especially good for feet. The shoes are designed with built in arch support, circulation nubs, and an orthotic heel cup to support and protect the heel. In addition, the cloggis are ventilated for cooling and filtering purposes, as well as slip and marking resistant.

9.How do I care for my cloggis shoes?

Fit: to adjust your cloggis backstrap, grasp the heel strap with both hands on either side of the "cloggis" wording and gently stretch outwards from the middle until it retains the desired fit.

Clean: keep your cloggis clean by rinsing them with cold water and soap, or to bring them back to their original luster.

Heat: do not expose to extreme heat or intense sunlight for an extended period of time. Due to the unique nature of the cloggis material, high temperatures can cause them to warp.

Grip: cloggis are known for their great grip but like any performance tyre, when the tread becomes worn, their grip becomes compromised. That's when you know it's time to treat yourself to a new pair.

10.Who wears cloggis?

Anyone who wants comfy feet including...Nurses, chefs, office staff, boaters - anyone that wants a pair of comfortable shoes in fact. Fashionistas love the bold colours and the unique design is an expression of individuality. Kids of all ages love the feeling of walking on marshmallows. People with troubled feet and knees relish the comfortable support and ergonomic benefits. Beach goers and travellers enjoy the easy on-off and versatile wearing styles. It is quite amazing that one product is equally liked across all these categories and ages.

Cloggis is not affiliated with any of the shoe brands or charm brands mentioned on this website. We make reference to them only in an editorial capacity.